Saxonwold, Johannesburg, 2196, South Africa
We are an exclusive online store, please contact us below
Send us an email or call 060-965-9117
Frequently Asked Questions
All handbags are assessed by authenticators who specialise in the brand that is being sold. We are confident that the handbags are authentic. If a buyer does not believe that the handbag is not authentic we offer a 7 day money back guarantee. If there are any concerns about the authenticity of the handbag, you can use an online authentication service: http://authenticatefirst.com/services.html
We are very selective in the handbags we buy. The different conditions are grouped into 4 different groups. New, Like new, Gently Used and Well Used. We include a detailed description of the handbags condition. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains.
Yes, we take individual, detailed images of every handbag. Should you require any other pictures of the handbag, we will happily supply the images you need.
Unfortunately, we do not offer gift cards at this time.
Because we are not registered as a credit provider with the NRC we are not able to supply layaways or financing.
You have 7 days from date of receipt of the handbag to return it for a full refund. We must be notified within 48 hours or receipt of the handbag that is going to be returned. The shipping cost will be at the cost of the buyer. Refunds will be processed within 24 hours of receiving the handbag. Please be advised that a refund may take up to 5 days to clear in your account. To help avoiding refunds please read the description and view the photos carefully. Please ask us if you have any concerns or would like additional pictures of the handbags before purchasing them.
Payment is accepted through credit card purchases offered on the website through PayFast. Alternatively the you are welcome to do a direct deposit into our account. Please note the handbag will not be shipped until the full amount has cleared in our account. We do not accept cash on delivery payments.
All handbags that have not yet been shipped can be cancelled via email at firstname.lastname@example.org. Please supply your order number when cancelling an order
No. The prices that are listed indicate a fixed amount. There are occasions when we run specials and the prices will be discounted accordingly.
All handbags are researched and compared to other handbags that are in the same or similar conditions. The rarity, condition and age of the handbag are the main factors taken into consideration.
The Trunk ships your handbag within 2 business days from receipt of payment into our account.
The Trunk uses Speedy Services and your handbag will be delivered to your nearest post office. The delivery time is about 3 days after we have shipped the handbag.
All shipping is free within South Africa